Create a Freshdesk account to track your tickets

How do I create an account?

  • Through the login page, choose to sign up with us for a new account and use the email you use to communicate with BallotReady (ie your work email)

    Follow the screen recording to see, in video, how to sign up.

  • At this point, you’ll receive an email confirmation from CivicEngine. After following the link to the page shown below and setting a password, you will be automatically logged in.

How do I log in next time?

  • If your work email is a gmail account, you can opt to log in using Google. Password entry is not required.

  • You’ll be taken to a screen that says Choose an account to continue to Freshdesk. Choose the email you used to create your account.

  • If your work email is not a gmail, you’ll have to manually enter your email and password to log in.


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